Frequently Asked Questions

No. Unlike other associations, we feel that all notaries should have access to low prices without having to purchase a membership. We believe that membership should be a tool to educate and inform notaries.

We’ve made the ordering process convenient for you by offering four options:

• Order online
• Call in your order to 1-800-721-2663.
• Fax your order to 1-800-721-2664.
• Download and complete an order form, mail your order and payment to:

  American Association of Notaries
  8811 Westheimer, Suite 207
  Houston, TX 77063

We produce only top-quality supplies that comply with your state’s notary law requirements. We manufacture all our stamps and seals in-house and we stand behind them. Our notary seals and stamps come with a lifetime replacement guarantee for your complete satisfaction.

AAN gives a lifetime guarantee for all notary seals and stamps. Lifetime guarantee means that the product will work as designed for the entire term of the notary’s commission. If you request a replacement, we ask that you pay the shipping charges of the replacement product.

We have done extensive research and make every effort to ensure that all our products comply with your state’s notary laws. However, ultimately it is your responsibility to know what your state requires on notary seals, stamps, or other products. Be sure to request products that meet these requirements, particularly with regard to seal type and size, ink color, etc.

Yes. Some states like California, Oregon, North Dakota, Nevada, Georgia, Utah and others have special requirements when ordering notary seals from a vendor. Even if your state does not require it, we prefer to verify the information to be placed on the seal or stamp directly from your notary commission. Please refer to your state notary laws before ordering, or call our Customer Service Department at 1-800-721-2663.

We customize certain products and may be able to accommodate your request. Please call our Customer Service Department at 1-800-721-2663 for special orders.

Yes. Download the order form, complete it, and then mail it with your check to:

AAN
8811 Westheimer, Suite 207
Houston, TX 77063

Paying by check may cause a short delay with your order. The fastest methods of ordering are online or by fax or phone using a credit card.

We accept purchase orders from government entities only. Purchase orders must clearly indicate the name of the government agency, the purchase order number, the billing and shipping address, and the telephone number for the agency’s accounts payable department.

Yes, absolutely. We are firmly committed to preserving your privacy and security. Our system utilizes state-of-the-art encryption technologies, protecting data you submit and preventing access to your information. Furthermore, our company does not share your information with any service or product providers, and you will find no pop-ups or advertising on our site. Read our complete privacy statement. Click Here.

Exit the program, close all other programs, and restart your computer. Disable any pop-up blockers and privacy control features on your antivirus security program. Try to place your order again. If this doesn’t solve the problem, email us at info@notarypublicstamps.com, or call our customer service experts at 1-800-721-2663 between 9:00 a.m. and 5:00 p.m. CST.

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To cancel or make changes to an order, call us as soon as possible at 1-800-721-2663 with the order number. Any order that is canceled with our approval must be returned at the customer’s expense. Shipping charges will be deducted from any refund for a canceled order.

We use UPS Ground for all orders with a street address. For faster service, we recommend shipping to a business address. We can ship overnight for an additional charge, or if you provide us with your shipper account number. Please call our Customer Service Department for more information about shipping options.

Most orders received by 12.00 noon CST (except for weekends and holidays)will be shipped the next business day by UPS Ground. Allow 2 to 5 regular business days for delivery. By purchasing from us, you agree not to hold us liable for lost orders or delays in delivery due to unforeseen circumstances. AAN will provide replacements for all undelivered orders promptly.

If you receive a product that is damaged or not made to your specifications, simply return it for a replacement with no additional shipping charges. If you are unhappy with a product, you may return the undamaged, unused product within 30 days and receive a full refund for the product. Shipping charges, notary bonds, state filing fees are NOT refundable, unless we are at fault. For a refund, please call our Customer Service Department at 1-800-721-2663, or email us at sales@usnotaries.com.